Privacy Policy

1. Introduction

We at CoinWave are committed to protecting your privacy. This Privacy Policy explains what information we collect, why we collect it, and how we handle it. By using our software, you acknowledge that you have read and understood this Privacy Policy.

2. Age Requirement

Our services are intended for users who are 18 years of age or older. By using CoinWave, you represent and warrant that you are at least 18 years old. We do not knowingly collect information from individuals under 18 years of age.

3. Scope of This Policy

CoinWave offers two versions of our software: Web (browser-based) and Pro (desktop application). Each version collects different types of information based on its functionality and platform requirements.

4. Information We Collect

4.1 Web Version (Browser-Based)

When you use CoinWave Web, we collect the following information:

• IP Address - For security monitoring and fraud prevention
• Device ID - For device identification and security
• Browser User Agent - For compatibility and security purposes
• Email Address - For authentication and communication
• Social Authentication Data (if you choose to use social login):
  • Discord User ID and Username
  • Twitter/X User ID
• Solana Wallet Address - For payouts and rewards distribution
• Avatar - Uploaded by you, or automatically pulled from Discord/Twitter if using social auth
• Profit and Loss Statistics - Your trading performance data

4.2 Pro Version (Desktop Application)

When you use CoinWave Pro, we collect the following information:

• IP Address - For security monitoring and fraud prevention
• Hardware/Device ID - For license activation and device authentication
• Operating System - For compatibility and support purposes
• Email Address - For authentication and communication

5. How We Use Your Information

The information we collect is used exclusively for the following purposes:

• Account creation and authentication
• License verification and activation
• Security monitoring and fraud prevention
• Device authentication and authorization
• Communication regarding your account and services
• Processing payouts and rewards (Web version)
• Displaying your trading statistics and performance
• Ensuring compliance with our Terms of Service

We do not use your information for marketing purposes, behavioral tracking, or any other purpose not directly related to providing our software and services.

6. Cookies

We use cookies exclusively for authentication purposes. These cookies are essential for maintaining your logged-in session and ensuring secure access to your account. We do not use cookies for marketing, tracking, advertising, or analytics. No third-party cookies are used on our platform.

7. Data Storage and Security

Your data is stored on secure servers located in the United States:

• Web Version: Data stored in Ashburn, Virginia
• Pro Version: Data stored in San Francisco, California

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure connections, and regular security audits. All data remains within the United States.

8. Data Sharing and Disclosure

We do not sell, trade, rent, or otherwise transfer your personal information to third parties. Your data will only be shared in the following circumstances:

• When required by law or valid legal process
• To protect our rights, property, or safety
• With law enforcement agencies when presented with proper verification and legal request

9. Data Retention and Account Deletion

9.1 Web Version Account Deletion

To request deletion of your Web account, please fill out the form at coinwave.gg/legal/account-delete-request

Important:

• Your data will be deleted within 3 months of your request
• Your Profit and Loss (PnL) statistics will be retained for statistical and legal purposes, even after account deletion
• All other personal information will be permanently removed

9.2 Pro Version Account Deletion

To request deletion of your Pro account, please contact us via email at legal@coinwave.gg with the subject line: "Account Deletion Request For [Your Email]"

Important:

• Your permanent license will be deleted along with your account
• All data will be completely removed and will not be recoverable
• No information will be retained after deletion
• This action is permanent and cannot be undone

10. International Data Transfers

CoinWave stores and processes within the United States. We do not transfer your data internationally or to servers located outside of the United States.

11. Compliance with Regulations

We comply with applicable local, national, and international data protection regulations. We will only hand over your data to law enforcement agencies when they contact us with proper verification and a valid legal request in accordance with applicable laws.

12. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate data
• The right to request deletion of your data (subject to retention policies outlined above)
• The right to object to processing of your data

To exercise these rights, please use the account deletion procedures outlined in Section 9, or contact us through our official support channels.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Information

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• For general inquiries: Through our official support channels
• For Pro account deletion: legal@coinwave.gg
• For Web account deletion: coinwave.gg/legal/account-delete-request