Support

Support in the footer at the bottom of every page opens your tickets, with a dot when there's a new reply. New ticket opens one: a short subject, what happened or what you'd like to know, and, for a bug, where it happened and the steps to make it happen again. Add screenshots, clips or files (pasted or dropped too): pictures and files up to 5 MB, clips up to 25 MB. Only the Coinwave team sees them.

Each ticket is a conversation: Coinwave replies in its thread, and you answer there, with up to three files a message. ⌘ or Ctrl with Enter sends. Resolve closes a ticket once you're done; a new message opens it again, and Reopen hands it back to the team. Where tickets aren't offered yet, the footer shows Report bug instead, which sends a one-way report with a reference to quote.